We provide a 1-year warranty on all iVUE Camera products. We believe it is important to stand behind our products and be there for our customers. Our warranty covers any manufacturer related defect. Any physical damage, abuse, or misuse is not covered under the warranty.
To initiate the warranty process you can email us at email@example.com or use our contact form; you will need to put “Warranty” in the subject title. Once initial contact is made we will provide you with an RMA (return merchandise authorization) number that you will need to reference on the box when you send it back. Also, we will provide you with a return shipping address.
Once the item is received we will inspect and test it to determine the issue. When we determine it is warrantable, we will send you a replacement. If your item has been discontinued, we will send an updated model or comparable model as a replacement. Most replacements will be brand new, where others may be refurbished; it just depends on what we have on hand at the time.
PLEASE NOTE: No warranty (or any return) will be excepted unless we have issued you an RMA number. The RMA number must also be referenced on the outside of the box. Also, customer is responsible for return shipping cost, but we will ship the replacement back for free.